Returns, Exchanges & Cancellations

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Treatment Bookings & Cancellations Product Returns & Exchanges

Treatment Booking & Cancellation Policy

 

I

Booking & Payment

  • A 100% deposit is required upfront to confirm your appointment.
  • All deposits are non-refundable.
II

Booking Confirmation

This applies to bookings where full payment has not yet been taken at the time of scheduling — for example, appointments made over the phone.

  • Payment must be completed and your booking confirmed within 2 hours of scheduling your appointment.
  • If payment and confirmation are not received within this window, your appointment will be automatically released.
III

Rescheduling Policy

When you contact us What happens
More than 24 hours before your appointment ✓ Allowed Your payment transfers to the new date.
Less than 24 hours before your appointment ✗ Not allowed Payment is forfeited — see Late Cancellation below.
When you contact us
More than 24 hours before your appointment
✓ Allowed Your payment transfers to the new date.
When you contact us
Less than 24 hours before your appointment
✗ Not allowed Payment is forfeited — see Late Cancellation below.
!

Late Cancellation & No-Show

  • If you cancel within 24 hours of your appointment, your payment is forfeited and non-refundable.
  • If you do not show up, the same applies — payment is forfeited.
  • A new payment will be required to rebook.
IV

Late Arrivals

  • If you arrive late, your treatment time may be reduced to avoid impacting other clients.
  • The full treatment fee still applies regardless of the shortened time.
V

Membership Clients

  • If you are a membership client and fail to reschedule more than 24 hours in advance, that session will be lost and cannot be carried over.

Product Returns & Exchanges

We want you to love every product you receive. If something isn’t right, here’s how we’ll make it good.

30-Day Satisfaction Promise If you’re not 100% happy with your purchase for any reason, return it within 30 days of receipt for a full refund or exchange — your choice, no questions asked.
I

How to Initiate a Return

  1. 1
    Let us know — email wecare@dimple-amani.com or use the live chat icon at the bottom right of the screen.
  2. 2
    Send the item back — use a tracked service and include your order number. You’ll need to cover the postage cost. Send to:
    Dimple Amani
    12 Beauchamp Place
    London, SW3 1NQ
    United Kingdom
  3. 3
    Receive your refund or exchange — once we receive your return, we’ll process it within 2 business days.